Support

Contact us

Email info@slavic.school from the email address connected to your account. Describe what you were trying to do, what happened, and whether you use the website, iOS app, or Android app. Screenshots are helpful, but remove passwords, payment details, and other sensitive information.

We aim to reply within three business days. Complex account, payment, privacy, or safety requests may take longer.

Account access

For sign-in problems, include your account email and role, but never send your password or one-time verification code. If you use Apple or Google sign-in, tell us which method you selected.

Classes, learning content, and payments

For a class or learning issue, include the class date, teacher, and relevant subject or activity. For a payment question, include the date, amount, provider, and receipt or transaction reference, but do not send full card or bank credentials.

Privacy requests and account deletion

To request access to or correction of personal information, email info@slavic.school from the address connected to your account. To delete an account, use the in-app control or the account deletion page linked below.

Account deletion uses a verified email link and a 30-day recovery period. See our Privacy Policy for deletion and retention details.

Safety and community reports

To report harmful content or conduct, include the account, class or conversation, approximate time, and a short explanation. We may preserve and review relevant records to investigate.

For immediate danger, contact your local emergency service. This support channel is not monitored as an emergency service.